DELIVERY




FULL CORD ON DELIVERY GUARANTEE

When you order a full cord, we guarantee a full cord each time we deliver to your home or business. Our policy regarding measurements is listed below:

1. All firewood must be stacked into one cube with multiple rows. (We will not accept measurements of multiple stacks, or single rows.)
2. All firewood must be at the original size and length of delivery & may not be altered in any way.
3. Once your wood is stacked into a cube, measure the length, width, and height. More than three measurements are not acceptable.

If you feel there is a discrepancy, please follow the instructions below:

1. Guarantee will be voided if the above requirements are not met.
2. Inquiries must be made no later than four days after the original delivery.
3. Take pictures of your stack with the measurements in the photo and email them to deaninnovations@yahoo.com. We will review your measurements and photos and get back
to you within 3 business days.

Policy regarding U-haul firewood: We do not offer any guarantee on U-haul firewood after it has left our yard. U-haul firewood is either pre-measured in our wood shed or stacked and measured by customer prior to leaving yard. If U-haul customer chooses to take loose piled firewood, we only are able to offer an estimate regarding volume and do not guarantee exact quantity.

Please feel free to contact us with any further questions or concerns. Your business is very important to us.


DELIVERY COST

Please call us at 503-281-1637 for a quote for price of your delivery as our fees are based on quantity and location.


DELIVERY CAPABILITIES

Our delivery truck has 3 separate bins. Each bin can carry 1 cord of wood. We can deliver small quantities with 1/8th cord minimum. We typically book out 5 to 10 days in advance. Your business is very important to us, please place your delivery order at least 1 week in advance of desired delivery date.


WHAT TO EXPECT

In our yard, we do our best to keep our firewood as dry as possible. Our desert firewood products are always tarped and kept dry. Our other firewood products are tarped on rainy days and exposed on clear days. We do not cover our trucks on delivery, so if it is raining during delivery, the wood will be exposed to rain.


DELIVER FAQs

Do we have to be home to accept delivery?
No, all major credit cards are accepted over the phone and we are able to deliver without you being home. In addition, you can leave detailed delivery instructions for our driver on the door.

What is your cancellation policy?
We offer a no-charge cancellation policy up to 48 hours prior to delivery.

Will you drive in my backyard?
No, due to the excessive weight of trucks and materials we will only drive on paved, gravel, cement or asphalt surfaces to ensure we do not damage your property.

What about low hanging power lines and low hanging tree limbs?
On occasion low hanging power lines and trees can be problematic. If the delivery location has either, and the truck is unable to clear, we will need to determine an alternate drop off location.

How much debris should I expect to see in a cord of firewood delivered.
On average, a recycling container full. This material works excellent for kindling if saved.